The staff goes above and beyond

My parents stayed at this resort to celebrate their anniversary and birthday. We did not personally stay here, but we called and spoke with Suzette, the owner, to arrange a little welcome gift for them. She went above and beyond, to personally go to a local restaurant to pick up a bottle of wine, a gift card, and a card for them. She even included a complimentary gift. If that wasn’t enough, she emailed us a photo of the gift set up for them in the room. Suzette was lovely and pleasant to work with and went above and beyond to help us make our parents stay memorable. We couldn’t thank her enough.